Customisation is worth insisting on. AI trainers in Kenya can adapt training to your industry, and the adaptation is exactly what separates training that changes Monday morning from training that fades within a week.
Real customisation reaches four places. It changes the examples, so a clinic team practises on referral letters and schedules while a retail team works on supplier emails and stock queries. It changes the tools, because a marketing team lives in writing and design tools while a finance team needs analysis and spreadsheet workflows. It changes the exercises, using your own documents with sensitive details removed, which makes the practice real. And it names your industry's rules explicitly, since every sector carries its own expectations around confidentiality and compliance.
There is a simple test for any trainer: ask them to rewrite one module for your industry and show you the result before you commit. A trainer who genuinely customises will do this willingly, because the exercise shows you exactly what they can do.
This is how we build programmes at EddyLabs. Our corporate training is customised by industry and team, delivered through live sessions on your own work, with recorded modules for revision and office hours afterwards for the questions that only appear once people try the tools on real tasks.