Our AI training for banks and SACCOs in Kenya teaches member service, credit, finance and management teams to use AI on their daily work, with clear rules that keep member and customer data safe. Sessions run at your offices anywhere in Kenya or online.
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“Navigating the AI landscape right now is honestly overwhelming. With new tools dropping every day, most of them are just noise designed to take your hard-earned money. That is where Eddy stands out: he skips the gimmicks.”
In a survey published by the Central Bank of Kenya in July 2025, half of the banking institutions that responded had already adopted AI, but only about 30% had an AI strategy. In many institutions, staff use public chatbots on their own, and nobody has agreed what information is safe to paste.
SACCOs face the same pressure. SASRA's 2025 supervision report puts the assets of regulated SACCOs at KSh 1.21 trillion and their deposits at KSh 831.91 billion, and members now expect quick answers on their phones. Training helps your staff use AI to work faster while they protect the financial and personal data that members trust you with.
Front office and call centre staff learn to draft clear replies to common questions about loans, savings, statements and M-Pesa transactions, and to explain products in plain English or Kiswahili.
They also practise what AI must not do: give a member a balance, a loan decision or account details. A person checks every reply before it goes out.
Credit staff learn to summarise loan applications, business plans and member histories, prepare questions for appraisal meetings and write credit committee papers faster.
The training is clear that AI supports the officer's judgement. It does not make lending decisions, and member data is removed or kept inside approved tools.
Finance and compliance teams learn to summarise circulars and regulations, compare policies against new requirements, draft board and regulator reports and check spreadsheets for errors.
We cover how to check AI output against the source, because a confident but wrong summary of a regulation is a real risk.
Directors and senior managers learn what AI can and cannot do today, where it can save money or improve member service, and what risks the board must oversee.
We help you agree an AI use policy and decide which uses to try first, so adoption is planned instead of left to individual staff.
Tell us which teams you want trained and what they work on.
Plan training for your institutionAfter a free 30-minute call, we meet your managers to agree which teams to train, which tasks to cover and your rules on data.
You receiveA training planTeams, sessions, tools and the data rules to cover.
We build exercises from your product sheets, member queries and report formats, with all member details removed.
You receiveExercises on your workReal tasks your staff handle every week.
Live, hands-on sessions at your offices or online, where staff practise each skill and share what worked.
You receivePrompts and checklistsFor service, credit, finance and reporting tasks.
We review how teams are using AI after the training and help you finish your AI use policy.
You receiveAn agreed AI use policyClear rules that every branch follows.
Your training is led by Edwin Rogoi, an AI trainer in Kenya and the founder of EddyLabs, and a specialist colleague joins him when your programme needs one. Edwin teaches teams to use AI on the work they already do, so your staff practise on real member queries and reports instead of generic demos.
In 2026, Nairobi Startup Garage named Edwin Assistive Technology Enabler of the Year, and EddyLabs is rated 4.9 on Google from 14 reviews. We are based in Thika and train teams in person anywhere in Kenya, or online. Read more about Edwin.
Book a free 30-minute call. We will look at the work your teams handle and plan sessions around it.
Book a free call